At our digital marketplace, we strive to provide a satisfactory experience for our customers. This Refund Policy outlines the guidelines and conditions for requesting refunds for downloadable items purchased through our platform. Please read this policy carefully before making any purchases.
Coiket is a marketplace with a buyer and a seller side. These refund rules are created with the protection of both the buyer and seller in mind and apply to both buyer and seller. Please take into mind that, unlike physical goods, digital goods can’t be returned. Because of this, there are different rules for refunding digital goods.
Requesting a refund
You have the right to a refund in the following situations:
1. You purchased the same item twice.
If you accidentally purchased the same item twice, we are happy to refund a duplicate purchase.
3. The item is not working as advertised
Refund is only for those products or services like the customization or reskins available If you change your mood later or do not want these services refund can be possible if the author has not started to work on your project.